Terms of Service
Last updated: 2 July 2026
1. Agreement to Terms
By accessing or using RealOmnix's platform, websites, and related services, you agree to be bound by these Terms of Service, together with our Privacy Policy. If you do not agree to these terms, please do not use our platform, websites, or services. For the purposes of these terms, "us", "our", and "we" refer to RealOmnix, and "you" and "your" refer to the person or organisation using our platform, websites, or services.
2. Amendment of These Terms
We may change, modify, add to, or remove portions of these Terms at any time. Please check this page periodically to stay aware of any changes — we will endeavour to highlight any significant changes where possible. Continued use of our platform, websites, or services after a change takes effect constitutes your acceptance of the revised Terms.
3. Use of the Service
You agree to use the service in compliance with applicable laws and not to misuse, disrupt, or attempt to gain unauthorised access to the service or related systems.
4. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
5. Self-Hosted Deployments
Where RealOmnix is deployed on your own infrastructure, you are responsible for the security, maintenance, and lawful operation of that environment.
6. Software Downloads
Parts of RealOmnix, including the Stack Manager, are provided as downloadable software installed on your own machines. Downloads are made available immediately upon purchase or activation. As with any software download, there are inherent risks involved — please ensure your environment meets the stated requirements before installing. If you experience technical issues downloading or installing any RealOmnix software, please contact us so we can assist.
7. Subscriptions, Returns and Refunds
RealOmnix handles subscription cancellations and processes refunds in accordance with the Australian Consumer Law. Should you wish to cancel or request a refund, please notify us within a reasonable period with a valid reason. Refunds, where granted, are processed promptly and paid by the same method used for the original payment. All refund decisions outside of your statutory rights are made at RealOmnix's discretion.
8. Limitation of Liability
To the fullest extent permitted by law, RealOmnix is not liable for any loss or damage you might suffer related to your use of our platform, websites, or services, whether arising from errors or omissions in our documentation, the services we provide, or any other use of the platform. This includes your use of, or reliance on, any third-party content, integrations, or links. Your use of, or reliance on, any information or materials available through RealOmnix is at your own risk.
9. Australian Consumer Law
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), RealOmnix's liability for any breach of a term of this agreement is limited to: the re-supply of the services; or the payment of the cost of having the services supplied again. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded.
10. Disclaimer
To the fullest extent permitted by law, RealOmnix disclaims all warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the platform will be free of errors, that defects will be corrected, or that our services or servers are free of harmful components. Whilst we endeavour to keep information accurate and up to date, we make no representations as to the correctness, reliability, or completeness of any content, integration, or output available through the platform.
11. AI-Generated Content and Automated Actions
RealOmnix's assistant, flows, and AI teams generate content and can take automated actions within the tools you connect. You understand and accept that AI-generated output can be inaccurate or incomplete, and that automated flows act on the instructions and permissions you configure. You agree that you are solely responsible for reviewing AI-generated content and automated actions before relying on them, particularly for decisions that are financial, legal, or otherwise sensitive. You assume all risk arising from the use of AI-generated content and automated actions, and agree to release RealOmnix, its contributors, and affiliates from any and all claims arising from such use, to the fullest extent permitted by law. AI outputs are provided for informational and productivity purposes only and are not a substitute for professional advice.
12. Intellectual Property
The service, including its software, branding, and content, is owned by or licensed to RealOmnix and protected by intellectual property laws. These Terms do not grant you any rights beyond those expressly stated. You may not reproduce, republish, distribute, or commercially exploit any part of the platform or its content without our express written permission.
13. Exclusion of Competitors
If you operate a business that creates similar products or services for the purpose of providing them to other users, you are a competitor of RealOmnix. We do not permit competitors to access our platform or websites, or to obtain information from them through a third party, for the purpose of building a competing product or service. If you breach this term, you will be held responsible for any loss we sustain and any profits you make from that unauthorised use. RealOmnix reserves the right to exclude or deny access to any person at our sole discretion.
14. Third Parties
We do not sell or trade personal or customer information. We may use information in a general, de-identified sense to create usage statistics, understand demand, and improve the platform — but not for any other purpose.
15. Disclosure of Information
We may be required, in certain circumstances, to disclose information in good faith: by law or by a court; to enforce the terms of any customer agreement; or to protect the rights, property, or safety of our customers or third parties.
16. Links to Other Websites
RealOmnix may, from time to time, link to other websites for your convenience. This does not imply endorsement or sponsorship, and we take no responsibility for the content of linked websites or any advice provided by third parties.
17. Your Privacy
We are committed to protecting your privacy and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy, which explains how we collect, use, and protect your information, and forms part of these Terms.
18. Whole Agreement
These Terms, together with our Privacy Policy, represent the whole agreement between you and RealOmnix concerning your use of our platform, websites, and services. No other term will be included in this agreement except where required by law.
19. Severability
If any clause of these Terms is found to be illegal, void, or unenforceable in any state or territory, that clause will not apply in that jurisdiction and will be deemed excluded there, without affecting the enforceability of the remaining terms or of that clause in any other jurisdiction.
20. Governing Law
These Terms and your use of RealOmnix's platform, websites, and services are governed by the laws of Queensland, Australia. Any disputes are subject to the jurisdiction of the courts of Queensland.
21. Contact Us
If you have questions about these Terms, contact us at [email protected].